Policies
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A 50% non-refundable retainer fee is due at the time of booking to secure your requested date and preferred time. Payments can be made using a credit card, through bank transfers, and Paypal. Appointments without a deposit will not be honored. Payment of the deposit acts as an agreement to all of ShotbyFaust policies.
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A $50 late fee will be added to the client's invoice if 20 minutes late. ShotbyFaust is not liable to extend a session's time to accommodate tardiness. If the client wishes to extend time based on availability he/she may do it for an additional fee per hour. If the client is late near closing time of business (10am-9pm), the session will be canceled and further rescheduled.
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If a client is unable to make his/her photo session all retainers will act as a cancellation fee. If there is a need to reschedule a session the client is allowed to do so free of charge once it’s 3 days before the session date. Any request for rescheduling within the 3 days rescheduling penalty will result in a surcharge of $50. The photographer reserves the right to deny any client(s) who repeatedly have a history of cancellations. If ShotbyFaust cannot perform this contract due to fire or other casualty strike, or other causes beyond the control of the parties, or due to the Photographer's illness or emergency, then the Photographer shall return the retainer fee to the client but shall no further liability with respect to the contract. This shall also apply in the event that photographic materials are damaged in processing, lost through camera or media malfunction or otherwise damaged without fault on the part of the Photographer. In the event ShotbyFaust fails for any other reason, he shall be liable for any amount in excess of all monies paid. (All retainers fees are only transferable and non-refundable).
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Kindly note that the full payment is due at the time of the photoshoot. Sessions that are postponed to a later date will retain its retainer fee as long as the photographer can reschedule for a new date and time with-in 30 days.
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All selected images will be edited to the best of the photographer's abilities. The Photographer's judgment regarding these corrections and the number of images put forward to the Client for preview shall be deemed correct. Retouching, digital manipulation and artist finishing is available to the Client as an option at extra cost.
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ShotbyFaust highly requests clients to have an idea or sample images for his/her concept. All clients are required to have a consultation before his/her session whether the consultation is in-person or virtual. Failure to do so may result in your session being flagged for cancellation.
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Proofing photos will be returned to the client 1-3 business days following their session date. These are unedited images that will be watermarked and have no access to download or usage. Clients must not screenshot or share these images via social media, if shared each shared photo will be taken from the clients final retouch bunch.
To inform the photographer of the selected images you would like edited, it is advised that the client create and finalize their selection at their earliest convenience. You are not allowed to make changes after selection has been finalized. There are fees if you wish to purchase an additional edit(s). The turnaround time for edits are 7-14 business days, in some cases retouched photos can take as long as 25 business days i.e. “Festive Season”
If the client decides to purchase an additional edit(s), the turnaround time will begin at that date for the specific image(s).